The following are real excerpts from Help Desk logs at real corporations. Or are they?
1. Help Desk: What kind of computer do you have?
Female customer: A white one...
2. Help Desk: And now hit F8.
Customer: It's not working.
Help Desk: What did you do, exactly?
Customer: I hit the 'F' key 8 times as you told me, but nothing's happening...
3. Hi, good afternoon, this is Elaine. I can't print. Every time I try, it says, 'Can't find printer'. I've even lifted the printer and placed it in front of the monitor, but the computer still says he can't find it...
4. Hi, this is Celine. I can't get my diskette out.
Help Desk: Have you tried pushing the button?
Customer: Yes, sure, it's really stuck.
Help Desk: That doesn't sound good; I'll make a note.
Customer: No ... wait a minute... I hadn't inserted it yet... it's still on my desk... sorry.
5. Help Desk: What's on your monitor now ma'am?
Customer: A teddy bear my boyfriend bought for me in the supermarket.
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