Tech Support: "I need you to right-click on the Open Desktop."
Customer: "OK."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "OK. Right-click again. So you see a pop-up menu?"
Customer: "No."
Tech Support: "OK, sir. Can you tell me what you have done up until this point?"
Customer: "Sure. You told me to write 'click' and I wrote 'click'."
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Tech Support: "OK. In the bottom left-hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow! How can you see my screen from there?"
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