Tech Support: "Ok Bob, let's press the control and escape keys at the same
time. That brings up a task list in the middle of the screen. Now type the
letter 'P' to bring up the Program Manager." Customer: "I don't have a 'P'."
Tech Support: "On your keyboard, Bob." Customer: "What do you mean?"
Tech Support: "'P' on your keyboard, Bob." Customer: "I'm not going to do
that!"
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