A caller, perplexed that his new desktop computer--the one that was supposed to do everything short of bringing on world peace - was doing nothing, cried out for help. No problem, the IBM technician said. First, open a window to launch a specific program. The conversation continued, and the caller asked a few moments later if it might be all right to close the window. Why, the IBM technician asked. Because, the caller responded, it was getting very chilly.
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