Tech Support hotlines are not easy work, you get calls from all sorts of idiotic users that apparently can't read a manual, or lack common sense. Here is a transcript of just one such case:
Caller "Hello is this Packard Bell Tech support?"
Tech "Yes how can I help you?"
Caller "The cup holder on front of my computer broke off and it is still under warranty, how do I go about getting it fixed?"
Tech "Excuse, you've stumped me. How did you get this cup holder, was it part of some promotion?"
Caller "It came with the computer, I don't know of any promotion."
Tech "Does it have any markings on it, any names, any symbols?"
Caller "Yes, it says 4X!"
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