"Sure, how much do you want?" the merchant replies.
"Well I recon I'll need about 9 bags."
The merchant gathers up some feed and hands the farmer 11 bags.
"Uh, I said I only needed 9 bags."
"Oh, I'm so sorry I thought you said 11, my mistake."
"It's no big deal, I'll purchase the extra 2 bags."
"Are you sure? It's really no problem you can just give me the 2 extra bags and I'll restock them."
"No, no, don't worry about it."
"Really we pride ourselves on customer service here are you sure it's OK? Was there any other part of this transaction that was not satisfactory?"
"Its fine but I'm kind of in a rush. Can I pay now so we can wrap this up?"
"Sure, of course, I was just trying to get a little feedback."
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